Warranty Information

 

Fermenting Crocks: Warrantied for a period of one year from the date of purchase. In the event a product fails during this time please contact our customer service department for replacement information. Please note: that these items are warrantied only for defects in the glaze or hairline cracks. Breakage is excluded from warranty coverage.

Fruit Presses:  Warrantied for a period of one year from the date of purchase. In the event a product fails during this time please contact our customer service department for replacement information. 

Kale Razor: Warrantied for life. If for some reason your kale razor stops working right, or something weird like that, just send it back to us for a free replacement. Please note that misuse of the kale razor voids the warranty.  Please contact our customer service department for replacement information. 

Tofu Press: Warrantied for life. If for some reason your tofu stops working right, or something weird like that, just send it back to us and we will repair or replace it. Please note that misuse of the tofu press voids the warranty. Please contact our customer service department for replacement information. 

Tomato Strainers: Warrantied for one year from date of purchase. In the event a product fails during this time please contact our customer service department for replacement information. 

Freeze Dryers: Warrantied for one year from date of purchase through manufacturer. In the event a product fails during this time please contact our customer service department for replacement information.  

Dehydrators:

Raw Rutes, LLC through its Distributors, fully warrants each new product sold by it to the initial user to be free of defects in material, parts and workmanship for a period of three years from the date of sale of the equipment. 

For the first (1) year of the warranty period Raw Rutes, LLC fully warrants each unit sold to the initial user to be free of defects in material, parts and workmanship and Raw Rutes, LLC is responsible for shipping charges to and from our facilities.  

For the balance of the three (3) years The Customer is responsible for shipping charges to and from our facilities.

Raw Rutes, LLC will provide a new part or repaired part, at its election, in place of any part which is found upon inspection to be defective in material and workmanship during the period(s) described above. Purchaser must present proof of purchase and purchase date at the time of exercising this warranty. (Your shipping invoice is sufficient, or you may provide us with the name the unit was purchased under.)

This warranty does not apply to failures occurring as a result of abuse, misuse, negligent repairs, corrosion, erosion and normal wear and tear, alterations or modifications made to the product without express written consent of Raw Rutes, LLC or failure to follow the recommended operating practices and maintenance procedures as provided in the products operating and maintenance publications. The warranty provided herein does not apply to equipment sold hereunder but manufactured by others as they are warranted by their respective manufacturers directly to the user.

The Warranty is void if repairs to the units or any components of the units are performed by someone other than Raw Rutes, LLC or an authorized Raw Rutes Service Provider. The Warranty covers only the product and its specific parts, not food or other products processed in it.